Bill Pay FAQ
BILL PAY FAQs
Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, semi-monthly, and monthly recurring payments. A 'Final Payment Date' designates the final payment of a recurring payment schedule.
Q: When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?
A: When you update the information for the bill payment account, the changes are implemented immediately.
Q: Can I use electronic bill payment with all my accounts?
A: No, only checking accounts can be used for bill payment purposes.
Q: When can I start using electronic bill payment?
A: You can start using bill payment once you have received approval notification from ASB Bill Pay.
Q: When is bill payment available?
A: Bill payment is available at any time.
Q: Are my bill payment transactions reflected as Internet Banking transactions?
A: All bill payment transactions become part of the Internet Banking transaction history.
Q: How can I add payees?
A: You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.
Q: Is there a limit on the number of bill payment accounts I can set-up?
A: Yes, you are limited to three bill payment accounts.
Q: Who can be paid using the bill payment system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system.
Q: If I schedule multiple bill payments for a single day, how will my account be debited, as a lump sum or separately?
A: Each bill payment is debited separately.
Q: How do I place a 'stop payment' on a bill payment?
A: A payment may be edited or deleted any time before the "process date." Payments that have been remitted electronically cannot be stopped. To place a Stop payment, call the ASB customer service center.
Q: Is there a fee to use ASB Bill Pay?
A: Yes, for $5.95 a month you can pay up to 10 bills a month, and after the 10 per month, you are charged an additional 55 cents per bill. You may also choose to pay unlimited bills for $7.95 a month. Just call us to let us know which plan you prefer.
Q: Who do I call if I have a question about a bill payment?
A: You may call ASB Bill Payment Customer service at 1-877-370-1783 or 1-800-877-8021 24 hours a day.